A few months after deciding to move to Nashville, I chanced upon Nashville Apartment Locators one day and I'm so glad I did. I ended up working with Kristen and she was great! She was more than accommodating when it came to visiting apartments on my behalf and sending videos/pictures of the places I was considering. Kristen was a great liaison between management at the properties and myself. And yes, the service NAL provides is free - I was never asked for any credit card or billing information.