This service was a life saver- and completely free. My boyfriend and I were moving to Nashville from out of town, and our agent (Alicia) met up with us and took us all around the city. She knew all the deals and details about the places we were interested in and had knowledge and insight about the area that we would have had no way of knowing otherwise. NAL seems to work with all of the apartment communities across Nashville, but it was clear that our agent was working for US, not THEM (again, despite it being a free service). Our agent went above and beyond for us, and I couldn't imagine navigating the apartment finding process without her!